Terms and Conditions

• We think you'll love your Sweet Dreams mattress, but if you decide to return your mattress you can contact our Customer Support team at 1-504-272-2459. We will help coordinate the best option for returning your Sweet Dreams mattress, whether by repurposing it within the community or offering local recycling resources. 
• Body impressions larger than 1.5 inches will require pictures emailed to info@sweetdreams-us.com

If you wish to return a product that you purchased from us, please contact Customer Service by e-mail at info@sweetdreams-us.com or by phone at +1 (504) 272-2459 and we will initiate the Return Request process with you. We do not charge any fees to process a Return Request.

You must submit all required information and documentation requested by our Customer Care team to complete your Return Request within 30 days. If you do not submit all required information and documentation within 30 days, the Return Request is canceled and you will have to re-submit your request to begin the process again.

The Return Request for an opened mattress can be made no later than 30 days after delivery. Return Requests for unopened mattresses can be made immediately after delivery. Mattresses that have not been opened within 60 days of delivery are considered misused and are ineligible for returns and warranty claims.

For a Return Request to be approved, mattresses must be in a sanitary condition where we can donate them, with no rips, stains, signs of wear and tear, etc. 

For a Return Request to be approved, mattresses must have been used only for their original intended purpose and supported by the use of a proper base, frame, or foundation. Environmental damage (such as mold) due to misuse of the mattress or lack of proper base, frame, or foundation support beneath it voids Return Request eligibility.

All refunds will be issued in the form of the original payment.

If your Return Request is approved, you will receive a refund in the full dollar amount of the returned product(s), not including any applicable fees.

If you purchased a product at a discounted value using an offer code, the dollar value of the discount will not be refunded or credited back to you even if all products are returned.

If you received a promotional product with your mattress purchase and you would like to return your mattress, you may: a) keep; b) donate; or c) dispose of the promotional product that was included with your mattress purchase. The dollar value of the promotional product will not be refunded or credited back to you regardless of the above option you choose to exercise and even if all products are returned.

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as Return Requests as described herein. Upon approval of a Return Request for the product to be exchanged, you may place an order for the replacement product. You may only exchange your product once.

You may cancel an order any time prior to processing.